"A Disgrace to the medical profession"

Would put nil if I could. Was kept waiting an hour to see consultant, no apologies or explanation. Only to be seen by an arrogant, cold and apathetic consultant, no explanation and performed intimate examination without warning. Expected me to know the medical names of medicines I was taking, even though they were in front of them in their notes, that they couldn't be bothered to read. I was told to take a urine sample, yet it was never taken from me or tested.

I left there feeling angry and humiliated. You are a disgrace to you profession. I was visibly upset when I left the consulting room, did anyone care, no. I had a dreadful experience and would hate any one else to have to go through.

Story from NHS Choices

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Response from Spire Elland Hospital

I was so sorry to hear of your poor experience and would like to investigate further to learn lessons for the future.

Would it be possible to speak with you about your appointment? If you would call me on 01422 324021 that would be really helpful.

Thank you

Chris Harrison

Hospital Director

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