"A and E or not."

About: Grantham & District Hospital

Visited Grantham Hospitals A and E department in July 2016,i got there at around 8.15 am and waited 10 mins at least while the receptionist finished their photo copying while I stood in pain ringing the bell waiting for them,they knew I was there I was only five feet or so away but they wouldn't even look at me they just carried on finishing what they were doing which must have been more important than my stomach pain.The Doctors where good,but it is a very small A and E department not really up to the job.

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Responses

Response from United Lincolnshire Hospitals NHS Trust

Please accept my apologies for the poor treatment by the receptionist.

This is not the sort of welcome I would expect to the A&E department, and need to speak with the receptionist involved. To do this I would need a few more details from you.

If you could contact our PALS team at Grantham (01476 464861, or by e-mail pals@ulh.nhs.uk) with your name and date of birth, I can identify which receptionist dealt with you.

Again please accept my apologies.

Teresa Shepherd

Sister - A&E, Grantham Hospital