"Simple things prevent incompetence"

About: Skelmersdale Walk in Centre

This is a simple one - I went to the walk in centre concerned that I may have cracked a bone in my foot. Checked in at reception (very simple straight forward process). Told them that I thought I had cracked or broken a bone and was sent to the waiting area. . . . . time passed . . . . about 90 minutes. I was called to triage and told that they had no x-ray facilities here and I needed to go to A&E. It took these supposedly competent professionals an hour and a half to realise that they didn't have an x-ray machine - priceless. Useless doesn't come close.

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Response from Skelmersdale Walk in Centre

Thank you for telling us about your experience at Skelmersdale Walk in Centre. We will need more information to conduct a thorough investigation. Please contact our Patient Experience and Complaints team at soh-tr.complaints@nhs.net or telephone 01704 704958 between 10am and 4pm, weekdays. You may leave a message at all other times.

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