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Outstanding service

Story from nhs.uk

"Outstanding service"

About: Accrington Victoria Hospital

Visited the minor injuries here following accidental scald with boiling water. Couldn't have asked for better or more efficient care. From reception to triage and treatment by a lovely nurse practitioner they couldn't have been nicer or more sympathetic. In and out and home again with a dressing on my burns in about an hour. Absolutely first rate please don't let us lose this service!

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Responses

Response from Accrington Victoria Hospital 7 years ago
Accrington Victoria Hospital

Submitted on 22/07/2016 at 12:50
Published on nhs.uk on 23/07/2016 at 02:30

Dear Annie

Many thanks for your feedback on your experience of the Minor Injuries Unit at Accrington Victoria Hospital and thank you for taking the time to do so.

I do hope you are recovering well following your accident.

I am so pleased that you experienced such sympathetic and efficient care from the team.

I will ensure your comments are passed onto them and I am sure they will be delighted to receive such lovely feedback.

Many thanks again for commenting and Best Wishes

Helen Ritchie

Senior Patient Experience Facilitator

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