"Bare bones service delivered with excellence"

About: Royal Free Hospital

Pre Natal care at the Royal Free was a mixed affair - generally the midwives and doctors were great once you can get their attention. Outpatient appointments always run late - at least 1 hr.

Blood results frequently going missing. My waters broke early and I had a complicated delivery so had a 9 day hospital stay. The Doctors and Midwives were excellent and very supportive during this difficult period. However I was shocked at the facilities - no hot water in the showers, broken bed (hand rails and elevation) made it impossible for me to get in and out of bed as i had a c section, blood stains in bathroom, shortage of wheelchairs made it a challenge for me to visit my newborn in the neo-natal ward. The hospital combines pre and post natal care on one ward which does not work well.

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Response from Royal Free Hospital

Thank you for your review, we really value your feedback and are sorry to hear about the difficulties you had. We will pass your comments on to the department.

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