"no one has answered my calls"

About: Broomfield Hospital / Urology

(as the patient),

Can someone please tell me why Urology reception have a phone number.

1. They never answer it when I call

2. After several rings and no one picking up it diverts me to another number

So there is not much point the medical staff on this department saying 'contact' reception. In fact I defy anyone to get an answer at anytime on any of the phone numbers for this department. Yes, I appreciate phones cannot be answered at times due to clinics being held, but then what is the point of being allocated a specialist nurse if they cannot be contacted ANYTIME!

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Response from Broomfield Hospital

Hi, really sorry. Email me your details so I can ask someone to call you. jonathan.wright@meht.nhs.uk

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Update posted by 1Freddie (the patient)

No need for anyone to contact me now Jonathan thank you. Unless something is going to change, patients will keep getting diverted to the main appointments centre instead of being able to talk directly with Urology reception or specialist nursing staff.