"loss of compassion"

About: Charing Cross Hospital

(as a carer),

I have a relative in the hospital and had the misfortune of speaking to a social worker in the hospital. I felt that the social worker I spoke treated me in patronising, condescending manner. Apparently lost phone connection, when I rang back ask why this happened my fault? ?
Never have l been so upset, in tears, I thought social worker cared, I think that they need to listen. Walk in the shoes of the family members who only want the best for their family member. 

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Responses

Response from Charing Cross Hospital

Imperial College Healthcare NHS Trust is very concerned about your feedback posted on NHS Choices and wishes to apologise to you for your experience with the Social Worker. The Social Work Team come under Hammersmith & Fulham Social Services.

For the Patient Advice and Liaison Service (PALS) to look into this matter we would like to encourage you to contact PALS on either 0203 313 0088 or email pals@imperial.nhs.uk

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