"Delayed transport and delayed appointment"
About: Arriva Transport Solutions Limited Arriva Transport Solutions Limited SR3 3XP www.arriva.co.uk
Posted by Angry from Wotton (as ),
This week, I had booked Arriva transport both to and from hospital ( Gloucester Royal Hospital) for an Angiogram. In the morning the transport was 2 hours late and my appointment had to be delayed at a cost to the NHS. In the afternoon Arriva was over 5 hours late and the dispatch staff repeated the same sentence each time they were called that the driver will be with you in the next few minutes. Eventually and after some in depth questions the bus allocated to me was over 100 miles away going away from the hospital to drop someone else off. I estimated that I would not have been returned home until after midnight.
I had to call a taxi which cost over £50