"Communication and asessment skills ..."

About: Wansbeck Hospital

(as a relative),

What could be improved

Communication and asessment skills poor on Ward 5. Staff lacked empathy and interest in client care and meeting the basic needs of patients e.g the right to have fluids. Other patients commented how they helped our mam return to her bed etc during the night as no staff were around.

Anything else?

My mam died suddenly from hospital aquired pneumonia following an emergency hernia operation. The operation itself was deemed a success and my mam was due to return home three days later. At visiting our mam was found to be struggling to breathe and severley dehydrated. There were a lack of vomit bowls and it seems likely that some of my mams vomit had been aspirated onto her lungs. She died within 72 hours of admission, by the time the hospital eventually diagnosed her condition it was too late and she died 12 hours later in intensive care. We have senior qualified medical staff in the family who witnessed the lack of basic care and had to push nursing staff to carry out basic observations. She died suddenly in intensive care looking scared and unable to say goodbye to her much loved family.

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Response from Wansbeck Hospital

I am very sorry to hear about the loss of your mam and I am sorry that the care your mother received was not satisfactory. I have asked the Matron with responsibility for Ward 5 at Wansbeck to investigate the concerns you have raised and will forward to you a response when this is available.

If I can be of any further assistance in this matter do not hesitate to contact me. I am based in Trust Management at North Tyneside General Hospital and the telephone number is 0191 2932753 and once again please accept my condolescenes on your sad loss.

Ann Wright

Director of Surgery

Update: I am sorry, but I have been unable to obtain details of your mother’s treatment from the information that you had provided in your comment on the NHS Choices Website. However, as I stated previously I am happy to fully investigate the concerns you have raised. In order to do this I need some details, so I would be grateful if you could contact me to enable me to investigate the issues you have highlighted. I look forward to hearing from you. Ann Wright, Director of Surgery Please let me know if this is possible


Sharon Ritchie

Choose and Book System Manager

Northumbria Healthcare NHS Foundation Trust


01670 529182

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