This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Patient Liaison - non existen

Story from nhs.uk

"Patient Liaison - non existen"

About: Northumbria Specialist Emergency Care Hospital

Currently I have been waiting for 17.36 minutes for someone to answer the phone in order for me to discuss the care of my Mum. A suggestion would be to answer the phone in order to make some improvement to what seems to be nothing more than a chaotic mess.

nhs.uk logo
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Northumbria Specialist Emergency Care Hospital 7 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 20/07/2016 at 18:29
Published on nhs.uk on 21/07/2016 at 02:30

Dear sir/Madam,

I am very sorry that you’re having difficulty reaching us. In order for us to rectify this issue as soon as possible, please could you let me know which telephone number you’re dialing? My email address is Annie.Laverty@nhct.nhs.uk.

In the meantime, it might be helpful to know that all of our ward/department telephone lines are listed on our website https://www.northumbria.nhs.uk/our-locations and our switchboard number is 0344 8118111. I hope this is helpful?

Looking forward to hearing from you and helping you to find out about your Mum as soon as possible.

Kind regards,

Annie

Annie Laverty – Director of Patient Experience

Opinions
Next Response j
Previous Response k