"Still waiting ....."

About: Hereford County Hospital

I had a procedure done on 10th May and was told I would have the results in 2-3 weeks.

After 3 weeks I rang the consultants' secretary and got the answer machine.

Despite the message saying someone would call me back nothing happened so I rang again to be told that the report was on the consultant's desk and would go out in the post that day (Friday) or the following Monday.

I still haven't received anything - I have rung 5/6 times and just get the answer machine.

I have put in a complaint but not heard anything back.

I am exceedingly disappointed and highly concerned that I am still no nearer knowing what is wrong with me 10 weeks later.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Hereford County Hospital

Thank you for your comments.

Can you please contact our PALS team on 01432 372986 to follow this up for you.

Kind regards.

  • {{helpful}} of {{total()}} people think this response is helpful