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an absolutely disgrace

Story from nhs.uk

"an absolutely disgrace"

About: Northumbria Specialist Emergency Care Hospital

My partner got a kidney stone,was given some pain rrelief after screaming and begging, no nurse to be seen,2time in less then 2hours.Lack of care,lack of common sense.Awful experience,rude nurse.Just the doctor was polite and fast.May as well stay at home and suffer.Disgraceful

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Response from Northumbria Specialist Emergency Care Hospital 7 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 20/07/2016 at 17:37
Published on nhs.uk on 21/07/2016 at 02:30

Dear Antonella,

I am deeply sorry and concerned to read about your partners care at The Northumbria hospital. I would like the opportunity to look into this further with your help. With your partners permission, please could you privately email me his/her details so that I can start making enquires? It will also allow me speak to the staff on-duty at the time. My email address is Annie.Laverty@nhct.nhs.uk.

I hope your partner has received the care and treatment needed for kidney stones? I have shared your review with senior members of our medicine and emergency care team.

Kind regards,

Annie,

Annie Laverty – Director of Patient Experience

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