"My visit to Aand E"

About: Leicester Royal Infirmary

Due to the fact I had been Glutened on Sunday 15 July , I became extremely dehydrated and after my family contacted the emergency line a para medic was called , who was wonder full and requested a ambulance , the paramedics that came were also wonderfull in the way I was treateted , and as it states I cannot name them I feel is a shame as the disserve my praise . I was admitted to A&E majors and recoieved excellent treatment from every member of staff , and was kept in over night and discharged on Monday 16 July .

My only concern was that none including the doctor seemed to understand that I had been Glutened and I felt they were treating me for food poisoning , and if you have knowledge about Celiac you would know there is a difference . When I was being discharged the nurse advised me to drink coke cola , when I asked why they said it was good for food poisoning , but celiac s cannot drink coma cola so that was dangerous advice .

Because as a Nhs trust you will be aware that more people are now being diognosed with celiac , what happened to me will be come more of a common occurrence into A&E . So please train at least a few members of staff to know the difference between celiac and food poisoning .

But a big thank you to everyone.

we have a wonderful free NHS .

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Response from Leicester Royal Infirmary

Dear Joan,

Thank you for taking the time to post your feedback.

We are sorry to hear that you were unwell, but are pleased to hear that you received excellent treatment from all of the staff members involved at the Royal Infirmary. With regards to the doctors and nurses not fully understanding your condition during your hospital day, we have passed this on to the team who will look into this to improve our level of care and practice for the future.

Thank you again for taking the time to post your comments. Your feedback is really important to us.

We wish you a speedy recovery and hope you feel better soon.

Kind regards,

Communications Team,

Leicester's Hospitals

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