"Issues with referral system"

After couple of unnecessary phone calls early on in may I was told the doctor had reviewed my referral and I would hear direct from endoscopy regarding an appointment. I kept wondering why I hadn't heard. However given the 2 times I had rang previously and time took me to get through I decided I would bypass the frustration and wait till I heard something assuming they had back log of referrals.

Today a couple of months later I receive a letter telling me I am no longer on the list as I didn't respond to my invite to book. I received no letter and now have to be re referred for the same thing. I think it time the policy is reviewed as royal mail aren't the most relying and my letter must be lost in the mail. So not only do I have to wait longer for another referral. I also have it on record as though I just didn't respond to a referral. Whilst I am told this won't affect me. It actually does affect me as I am not someone who just wouldn't respond. I would of told the department had I not wanted the referral however I never received no letter.

Given I also have other health issues this really has put me back.