"Filthy a&e reception .. 7 and 1/2 hour wait to..."

About: Royal Cornwall Hospitals NHS Trust

Presented a&e at 2:00 am with daughter in acute abdomen pain. Filthy reception area with blood on floor, plastic bottles and coffee cups strewn around and spilt beverage everywhere; a large volume of fluid being all along the back wall under a row of chairs. Presented to receptionist eating a biscuit ignoring us while staring at pc for couple of mins and when challenged irritably stated '

I am booking ambulances' well sorry for not knowing your systems but my daughter is in agony and

I was very keen to get her seen asap. A simple 'be with you in a minute' maybe ??? However triaged quickly and nursing staff all very kind and approachable. Tried to control her pain but we had to wait til 09:30 am before we saw a doctor. Discharged at midday with pain relief and antibiotics for ?Infection/muscle spasm. Had to get daughter in wheelchair to get her into car as in extreme pain still. Forced to represent to ucc wch at 21;00 same night as pain was agonising and the treatment received could not compare .. Spotless areas, warm receptionist, seen quickly by doctor who was communicative and reassuring, urgent ct arranged , pain managed incredibly well all within 2 hours.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Royal Cornwall Hospitals NHS Trust

We are sorry for the inconsistencies experienced when your daughter recently attended our hospitals.

Needless to say, we would wish every attendance to meet the high standards of care you did acknowledge in some aspects of her treatment, particularly so at West Cornwall Hospital.

We will make sure your comments are passed onto the teams concerned.

Thank you for taking the time to give us your feedback.