"very disapointed"

I called before i arrived, just to be sure i was going to the right place.When i got there, i took a ticket.

waited... then saw a nurse, went back outside, then back in again to be told i need to see a doctor... But one was not available... i was told to see my GP.. i cant get an appointment until next Monday... i called A&E who told me to go to To Sevenoaks, which I did...Now i am in pain and will have to go to A&E and wait.........Very disappointed in the way in which my condition was dealt with.......

Story from NHS Choices

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Response from Sevenoaks Hospital


We are sorry you were not happy with your recent experience of Sevenoaks Minor Injury Unit.

To give you some background patients take a ticket on arrival to ensure they are booked in in the same order as they arrive They are booked in by a receptionist not a nurse. If they book in with a condition that cannot be treated by MIU, a nurse will then do an initial assessment to ensure they are re-directed to the most appropriate person. It appears the most appropriate person in this case was your own GP.

We do not have doctors in the MIU as it is a nurse led service. A&E at Tunbridge Wells has a list of symptoms we treat and those we don’t.

Apologies again for any confusion caused on this occasion.

Best wishes

Customer Care Team

Kent Community Health NHS Foundation Trust

Tel: 0300 123 1807

Email: kcht.cct@nhs.net

Website: www.kentcht.nhs.uk

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