"A extremely reassuring experience at the DGH,..."

About: Eastbourne District General Hospital

My GP referred me to the DGH Ophthalmology Dept where I was seen. The whole experience - my first visit to the DGH since I moved to Eastbourne - was conducted efficiently and with dignity and I was impressed with what I saw of the hospital as a whole. The premises were very clean including the bathrooms and, importantly for me, the signage was top notch. Hospitals and clinics often suffer from excessive signage, creating a jumble of too much information that inevitably leads to confusion. The DGH appears to have got it just right - clear and succinct. My treatment was excellent. I felt I wasn't pressurised to get it all over with quickly, as I often feel with the GP 10 minute slots allocated to patients. Here the consultant was keen to get to the bottom of my problem and I really appreciated this. I should also add that the nurse performing the pre consultation tests performed their duties with professionalism and friendy efficiency. I felt I was in very safe hands throughout. Whist waiting for my wife, I had a good hour afterwards in the main reception area and had a chance to note the comings and goings of what is apparently a busy hospital. In doing so, I noted the high level of cleanliness and it was a tidy environment - no stray trolleys and supply packaging lying around which often beset hospitals. The management appeared to be on top of things. There is a good choice of outlets - cafe, postbox, supplies shop, flowers etc . So just to summarise - a very pleasant experience and I am immensely grateful to the staff of the DGH for their expertise and diligence. A real credit to the NHS. Happily reasonably good health means I visit hospitals rarely and when I have to, I have done so with a certain degree of trepidation. My recent contact with the DGH, Eastbourne has done much to allay any fears I have if I need to visit again. Thank you.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Eastbourne District General Hospital

Thank you for your comprehensive feedback about your visit to the Ophthalmology department at Eastbourne DGH.

As a Trust, it's always our aim to make sure every patient has a positive experience, and it's clear that this was certainly the case for you.

Feedback is very important to us, so we're pleased to receive your detailed account of the many elements of care you received and the environment in which you received it.

Please be assured your posting will be shared with the staff concerned.

It's always encouraging to share good feedback. Staff will be pleased to receive your 'thank you' and interested to read your observations.

Best wishes