"Weeks of fear and anxiety all put to rest ...."

About: St Mary's NHS Treatment Centre

A huge thank you to eye surgeon and their wonderful nurses. Together with the smiling and welcoming Reception staff they all helped to create a very calm atmosphere which put to rest the weeks of fear and anxiety leading up to my eye operation. I was kept informed about the operation beforehand. The warm blanket I was given afterwards was very comforting as was the lovely cup of tea and biscuits. Spotlessly clean throughout. Overall a very positive experience - thank you.

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Responses

Response from St Mary's NHS Treatment Centre

Dear Patient,

Thank you for your very kind feedback about the care you received. It is so good to hear that we were able to alleviate your anxieties and that your experience was positive. I will ensure that all the staff in the Day Surgery Unit and Ophthalmology team at St Mary's NHS Treatment Centre are made aware, I know they will be delighted.

Kind Regards

Alison Lawrence

Clinical Quality Improvement Manager

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