"Exceptional team on Ward 31!"

About: The James Cook University Hospital

I had the Nuss Procedure early this July and was astounded by the high level of care and attention given to patients. Prior to the operation, I was transported to the cardio thoracic theatres, the process was extremely smooth and all the staff were really friendly and humorous helping to put me at ease. Following the operation, I was transferred to the HDU in Ward 31. All the staff were bubbly, well organised and punctual and I couldn't have asked for a better service. I'd like to thank Ward 31 for their excellent work.

Caspian

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Responses

Response from The James Cook University Hospital

Good morning

Thank you for your kind comments left on the NHS Choices Website expressing gratitude for the care and treatment recently received from the Cardiothoracic Surgery Department and Ward 31 at The James Cook University Hospital.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to contact the Trust.

I will ensure your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the positive feedback received from you.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work.

These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives.

We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a day-to-day basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for either of these awards, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your kind words.

Margaret Robinson

IG and Patient Safety Advisor

01642 854807