"cleanlines and the security of ..."

About: Queen Alexandra Hospital

(as a relative),

What I liked

cleanlines and the security of the maternity unit

What could be improved

there needs to be a waiting room on Level B for visitors: visitors don't mind having a limit on the number of visitors if appropriate provision is made. Waiting downstairs requires visitors to use their mobile phones (if they can get a signal at QA) and this is discouraged. Otherwise there is time wasted in the limited visiting hours, whilst you make the journey back upstairs. One midwife very curtly informed us we were not allowed to wait in the corridor and whilst I appreciate it must be frustrating for midwives to have to repeat instruction to visitors, this midwife was particularly rude during an evening visit.

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Response from Queen Alexandra Hospital

Thank you very much for your positive feedback regarding the cleanliness and security of the maternity unit, I will pass this feedback on. The Trust takes all feedback seriously, please get in touch with us directly if you would like us to research your subsequent issues, by contacting our Patient and Customer Services Team on 0800 917 6039 or email PALS@porthosp.nhs.uk.

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