"Broncoscopy,Surgical day unit,Wishaw general Medical Outpatients"

About: Wishaw General Hospital / Day Surgery

(as a relative),

My mum had to undergo another broncoscopy this morning. She was apprehensive having undergone this procedure before. The staff were all lovely. From the receptionists to Mary, the nurse who took her history and my mum said the nurses who were with her during the procedure along with Dr Dagg were very kind and attentive.

When I collected her just before noon I was so relieved at how bright she was.

Many thanks again Wishaw General. I must add that she was at the Medical Outpatients Dept last week to see Dr Lynas, who was pleasant and organised this test with very clear explanation of procedure and the nurses there(especially the one who drew bloods from my mum)were great as usual.

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Responses

Response from Faith McCrea, Service Manager, Emergency & Medical Services, Wishaw General Hospital

picture of Faith McCrea

Dear Firecracker

Thank you very much for getting in touch and for your comments in relation to the care your mother received whilst attending for a procedure here at Wishaw General Hospital. I will ensure that your lovely comments are fed back to all the staff, and indeed those you have personally named.

It is also very nice to receive your comments in relation to your experience whilst having to attend our Outpatients Department with your mother. I have no doubt Dr Lynas and the nursing staff will be pleased to receive your positive feedback.

Thank you and best wishes to your mother

Kind regards

Faith

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Response from Karen McLelland, Senior Charge Nurse for Day Surgery and Endoscopy, Wishaw General Hospital, NHS Lanarkshire

Dear Firecracker

Many thanks for taking time to post your comments about the staff in the Surgical Day Unit where your mother had a bronchoscopy.

I will pass on your kind comments to the staff involved.They will be pleased as they work hard to ensure they provide an excellent standard of care to all patients.

Many thanks

Karen

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