"Welsh Paramedic Service"

About: Welsh Ambulance Services NHS Trust

(as a relative),

My Mum was seen by two fantastic paramedics last night who showed her dignified compassion. My Mum lives with dementia and following a fall we called 999. The response was quick.

The paramedics spoke gently to her offering reassurance and explaining what they were doing to help her up.

We wanted to avoid a possible hospital admission. They told me 'we are patient centred, we look at the whole situation and a good shift is where we can leave someone at home safely and well cared for. ' They checked Mum over. They asked us as her family questions that could help them understand her dementia and her home situation. And Mum stayed at home. No flashing lights, no waiting in A&E just being kept comfortable surrounded by love. Mum smiled and shook hands with the fantastic paramedics!

Do you have a similar story to tell? Tell your story & make a difference ››