"still waiting"

About: Whipps Cross University Hospital

I came in a week ago because my daughter had a fall and hurt her nose. I was seen by a nurse who did the initial checks and after waitinga while was sen by another nurse as the doctor was not available. I was told it was potentially broken but due to the swelling I would have to wait for 7 days after which they can confirm if it has or not. I have not received a phone call and tried calling the hospital for the past 2 hours and I am just being passed around from main reception to different departments, with no one answering and not being able to speak to anyone

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Response from Whipps Cross University Hospital

We are very sorry to hear that there has been a delay with discussing your daughters treatment. We would like to discuss this with you in further detail - please can you provide us with more information so that we can look into this for you. Please contact our PALS Team on 020 3594 2040 or by email pals@bartshealth.nhs.uk so that we can help you.

Kind regards,

Barts Health NHS Trust

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