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lost refferral

Story from nhs.uk

"lost refferral"

About: Warrington Hospital

Referred by ocats april 2016 to orthopadic surgeons with spine problems severe pain and i struggle to look after my disable mum and son. Now july not recieved appointment phoned them to be told they have not received a referral yet my doctor re ieved copy of referral two days after sent and ocats have on their system it was sent and have now got to resend how much longer do i have to wait.

I am upset and annoyed. The appointments team didnt care of my struggles and how long ive been waiting they just passed the buck so to speak. Not happy!!!!

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Responses

Response from Warrington Hospital 7 years ago
Warrington Hospital

Submitted on 19/07/2016 at 12:55
Published on nhs.uk on 20/07/2016 at 02:30

We are really sorry to hear about your experience, can you please get in touch with our PALS Team who are there to help you:

on Telephone: direct line 01925 27 5512, Out of hours telephone: 01925 66 2281 (24 hour voicemail), Email: PALS@whh.nhs.uk

The service is available between 9am and 5pm Monday to Friday. Outside these hours a 24 hour voicemail service is available and a member of the PALS team will call you back as soon as possible.

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