"Poor Service"

About: Queen Elizabeth Hospital (Gateshead)

My partner was recently admitted to ward 9 and the level of service she received was extremely poor. When I arrived for visiting time, her sick bowl was full and hadn't been removed by staff. My partner rang for assistance, however, nobody came so I picked up the bowl and went to look for someone who could take it away. I was told to take it back and a nurse would come and get it....nobody came.

When she was told she could go home, we were told her prescription and sick note weren't ready and we'd have to wait. When these didn't appear for quire some time, we inquired how long they'd be and were told it would be at least another 4 hours! So we went home with the intention of returning later that day. It's nearly 24 hours later and neither sick note or prescription has turned up. Additionally, we were told we could only have a prescription for the hospital, this appears to be the opposite of what the pharmacist told us when we called in for some assistance. There was also long gaps between her meds being done, she was dehydrated and constantly felt sick. This is the first time we've had cause to complain about the QE, but on the plus side, I'm sure that the new Costa and Subway are working out.

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Response from Queen Elizabeth Hospital

We're sorry to hear about your experience and that you were unhappy with your partner’s care at the hospital. Thank you for sharing your concerns with us, this has been escalated to the matron who will be looking into this matter. We would like to understand a little more about what happened so we can look into this fully for you. If you'd be interested in doing this, you can contact our PALS (Patient Advice and Liaison Service) team on 0800 953 0667 or pals@ghnt.nhs.uk

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