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saturday 16th july

Story from nhs.uk

"saturday 16th july"

About: Birmingham Midland Eye Centre (Bmec)

Terrible place to go. Hot. Stuffy and dirty. Scruffy rooms to be seen in. Nasty place. Not helped with the lack of information the lack of anyone to speak to or to talk to. You are better off coming here in the week rather than when the opticians send you as an emergency case. Even they would get told to come back next week and to keep blinking mean while

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Responses

Response from Birmingham Midland Eye Centre (Bmec) 7 years ago
Birmingham Midland Eye Centre (Bmec)

Submitted on 19/07/2016 at 14:40
Published on nhs.uk on 20/07/2016 at 02:32

I am so sorry to hear that our eye hospital did not meet your expectations and I am disappointed to hear that you felt unsupported and uninformed. I would like to look into this further so that we can make sure we learn from your experience. If you could please contact our Patient Advice & Liaison Service (PALS) by email at swb-tr.pals@nhs.net, someone will contact you to get some more details to help us look into your matter further.

Thank you, Rachel Barlow, Chief Operating Officer.

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