"poor care"

very poor care.

my 94 year old mother was not treated with dignity or respect.

she was end of life shortly after their so called discharge procedure

Story from NHS Choices

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Responses

Response from New Richardson Hospital

Thank you for providing feedback on the care your mother received whilst in the Richardson Hospital.

I am very sorry to hear that you were unhappy with her experience and her care on this occasion and we will make sure your feedback is passed to the Matron.

We would welcome the opportunity to discuss your concerns with you and if you would like to contact us with your name and some more details it would enable the Matron/Manager to look into your concerns for you.

If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774.

If you would prefer to contact us by e-mail, our address is cdda-tr.patientexperiencecddft@nhs.net

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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