"Staff are disrespectful uncaring and rude."

About: Northern General Hospital

Staff here stand around laughing and joking and totally robotised in being the superiors ignoring that you are there because you are I'll. Disregard any concerns with rising waiting time now reached 5 hrs. Total waste of NHS money putting it into this A&E

Story from NHS Choices

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Response from Deborah Hopkinson, Patient Experience Co-ordinator, Sheffield Teaching Hospitals NHS Foundation Trust

I am very concerned that the behaviour of our staff has given you such a negative impression of the Trust. This is not what we want for our patients/visitors and we would like to look into matters in more detail.

Please would you be able to provide more information and personal details to our Patient Services Team in order that we can formally respond to you? The team can be contacted by telephoning 0114 271 2400 or by emailing pst@sth.nhs.uk

Thank you.

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