About: Royal Berkshire Hospital Royal Berkshire Hospital Reading RG1 5AN
A&E Departments are hyperactive. Momentary decisions require discretion and innovation, but the NHS can set frameworks and guidelines to retain high quality care for the patients.
My wife was brought to RBH A&E on Thursday evening (14/7). The medical care that she received was good. The social care she received could be improved, as it can at many NHS hospitals.
--- Phlebotomy is an art, not a science, and some are better than others. Incompetent blood-taking is a pain, and occurs too often at poorly-staffed A&Es. It is an inauspcious welcome to hospital.
--- Patient comfort soothes the mind, thus inadeqate blankets, pillows, and room temperature, stress the patient when they should be concentrating on positive thoughts.
--- The NHS has to hire staff whose first language is not English. However the preponderance of staff at the RBH who have difficulty speaking and understanding English hinders patient care.
--- Insufficient staff can be ameliorated by operational direction. The clinical care required and offered by one member of a patient team, should be implemented through procedures, rather than forgotten by busy individuals.