"Physiotherapy self referral."

About: Gloucestershire Royal Hospital

Completed online self referral form and received acknowledgement of receipt. Waited 8 weeks and still no contact from hospital. Went back to GP who advised me to speak to a person and try to chase up. Rang Vale hospital answerphone. Got reply next day to say never received referral from Glos. need to start again! Rang Glos hospital - no reply only answer-machine. Rang Patient Advice Liaison Service - no reply only answer-machine. Rang The Vale hospital again still no reply - only answer-machine. Finally rang Gloscare services and managed to speak to a human being who passed message on to Head of Services and guess what......another answer-machine. So still no idea what to do and how long I will have to wait. Absolutely abysmal non-service. One could be forgiven for wondering whether anyone is actually at work in the NHS in this area.

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Response from Gloucestershire Royal Hospital

Hi there,

Sorry to hear about this. Would you be able to get in touch with our patient liaison (PALS) team at Gloucestershire Hospitals NHS Foundation Trust who can take a few more details and investigate this further? You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk

Best wishes

The team at Gloucestershire Hospitals NHS Foundation Trust

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