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"Moorfields, St Georges"

About: Moorfields Eye Hospital NHS Foundation Trust

I've been here 3 times for chronic floaters, flashes and eye injury.

On my first visit, the member of staff examining my eyes took a personal phone call on their mobile while examining me for retinal detachment.

The member of staff was very unsupportive and uncaring of my condition, and did not seem to care.

My 2nd visit with another doctor, was handled very well by someone who seemed to know their subject, and had the time and enthusiasm to answer all my questions and concerns.

My 3rd visit however; after a 3 hour wait I was quickly examined and rudely told, 'You can go.'

Naturally I had questions, but had to be insistent on getting any answers.

As I'd done some research I knew what to ask.

For someone who has just developed a worrying eye condition, I would really not recommend going to this place.

2 out of 3 of the doctors I saw, lacked the basic communication skills and empathy necessary to deal with patients.

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Responses

Response from Moorfields Eye Hospital NHS Foundation Trust 6 years ago
Moorfields Eye Hospital NHS Foundation Trust
Submitted on 11/04/2018 at 09:54
Published on nhs.uk at 13:06


We are sorry to hear about the issues you have encountered with your appointments. Our patient advice and liaison service (PALS) will be happy to look into this for you. Please contact them with more information via: http://www.moorfields.nhs.uk/pals. Our PALS team provides confidential advice and support to patients, carer and relatives to resolve concerns about your care. The team helps solve your problems quickly and passes on comments and suggestions for improving our services.

• Email: pals@moorfields.nhs.uk

• Phone: 020 7566 2324

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