"Mum stuck in hospital, waiting for a care package"

About: Royal Infirmary of Edinburgh at Little France

(as a relative),

My Mum is in her 80's and was admitted to Edinburgh Royal Infirmary 2 months ago. She was fit for discharge after 48 hours of admission, but she needs a bit more help at home so is waiting for a care package.

2 months later-still nothing and no one is able to tell me anything. The hospital dont know and social care dont know when someone will become available to offer this package.

This was the situation when I did my nurse training almost 30 years ago- why has this not improved? Has health and social care integration not helped at all?

I cant do as much as I'd like as I live an hour away from my Mum, and work full time (another hour away).

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Response from Jeannette Morrison, Head of Patient Experience, NHS Lothian

Dear Lesley4711

Thank you for your feedback but I was so sorry to hear about the difficulities you and your mum have been experiencing since her admission to the Royal Infirmary of Edinburgh.

I would be happy to look into this for you and would be grateful if you can please contact the Patient Experience Team:

Email: feedback@nhslothian.scot.nhs.uk

Telephone: 0131 536 3370

Post: 2 - 4 Waterloo Place, Edinburgh, EH1 3EG

I look forward to hearing from you and hope that we can help.

KInd regards


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