"Paramedic prompt, reassuring and wonderful"

About: NHS 111 South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My husband has lung cancer, I called 111 when he began to feel unwell. They sent a paramedic who arrived very promptly, it was so reassuring when he called. The young man was absolutely wonderful, took his time examining my husband and although he thought my husband would recovery from the temporary setback he was experiencing he called a doctor for confirmation. The paramedic waited with us, he said he would do all his paperwork, until the doctor called back and was able to reassure us the it was a temporary episode my husband was going through and that he would recover from that without further treatment. The paramedic put both my husband and myself at ease, no question was too much trouble and he made sure we were both ok before he left.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Emerald89

Thank you for taking the time to share your story. I hope your husband is recovering well.

It is always rewarding to hear stories of how our staff are delivering care and support to patients, and those around them, when they need it most.

We would be happy to share your story with the ambulance staff involved in your husband's care, however to do so we will need some specific information. If you would like us to do this, please may I ask you to contact us on either plaudits@swast.nhs.uk or 01392 453 831 and a member of the Patient Engagement Team will be happy to help you further.

Thank you, again, for taking the time to provide us with feedback.

Kind regards


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