"Burnley General Breast Clinic"

About: Burnley General Hospital

After experiencing unusual and recent breast pain I was immediately referred to Burnley General Breast Clinic by my GP. The responsive Appointments Team called me the same day and arranged an appointment for me the following week. The Breast Team were wonderful, they were respectful, friendly and utterly professional as were the Breast Screening team. When you are feeling vulnerable and frightened their considerate and reassuring attitude fills you with confidence and positivity. I would not hesitate to recommend Burnley General Breast Clinic to anyone requiring their services.

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Response from Burnley General Hospital

Many thanks for your feedback on your experience of the Breast Clinic at Burnley General Hospital and thank you for taking the time to do so.

I am so pleased you found the team to be wonderful, respectful, friendly and professional.

It is heartening to hear that when you were feeling vulnerable and afraid, the staff were able to reassure you. I will ensure your comments are shared with the team who I am sure will be delighted to hear such lovely feedback.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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