"Very disappointed with service from start to..."
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
I am post menopausal for 9 years and woke up early hours of
Friday morning 8 th July and was bleeding heavily, I want to the A n E at Cramlington and waited in the main waiting room for 20 minutes was seen by a nurse who took bloods and said they would contact the gynocologist Department urgently who would see me to discuss next steps. I sat for another hour bearing in mind bleeding heavily the nurse who I saw past us on their way home as their shift had finished. After about 1 hours 15 my husband went to the reception to see what was happening the receptionist said they would find out. They came back and said there were 2 patients in fron of me which I found strange as I was waiting to see a gynocologist. After another 20 minutes a nurse came out with a file at which point they started having a ten minute chit chat with a colleague. They then said I'm looking for Linda which is my name they didn't say a surname , they took me into a room and asked my date of birth and proceeded to put a name band on me despite me already having one on together with a drip feed put on by the nurse I saw 2 hours previously . I said I already have been seen by the nurse at which point they said they were confused, I asked them what the name on the file was and it was a totally different Linda! Despite them asking my date of birth they obviously didn't check and if I hadn't asked it would not have come to light. I was then asked to wait again by this time I had been in the hospital for 3 hours ! I eventually saw a dr who said my blood results were ok and the gynocologist consultant was happy for me to go home but would make an appointment for an ultra scan for me which I would have within 2 weeks to eliminate any cancer. As I hadn't received an appointment letter nearly a week later I rang Cramlington to see if appointment had been made I was transferred from pillar to post and after 40 minutes got through to the patient care who are looking into this for me to simply find out if a referral has been made for me. I am waiting for the outcome. I am disgusted that a supposedly state of the art specialist energency hospital could be so unprofessional. My husband has recently been attending Wansbeck Hospital where the service is excellent. The NHS is a fantastic institution but it boils down to the mangement and dedication of staff, like a previous review the reception and nursing staff were standing around chatting whilst I sat waiting for someone to take charge, very disappointed indeed will never want to attend this hospital again.