My son attends every couple of months for a check up on a lazy eye he wears a patch, the staff in the hospital are friendly and really good with him, when ever I speak to them about appointments they couldn't be more accommodating, however the appointment line couldn't be more different, firstly they attempt a snotty why can't you come, which for one is none of there business, secondly no attempt at helping me rearrange was made I asked for a Friday so his dad could bring him to be told they don't do Fridays which Is fair enough, so i said the earliest I can do is from the 5th August, again I got a snotty well we have nothing till Sept you will get a letter, so i asked if they could put a note on to not make it for 9 o'clock in the morning as it take me a hour to.get there without the morning traffic,to which they replied well I will be making the appointment,so why couldn't they tell me on the phone, so now I have to wait for a letter to tell me another appointment that I may not be able to make because they would not arrange on the phone i think they need a little training on how to speak to people and be helpful instead of trying to get us off the phone as soon as they can.
"Appointment line needs a shake up"
About: Manchester Royal Eye Hospital Manchester Royal Eye Hospital Manchester M13 9WL
Posted via nhs.uk
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