"A and E visit"

About: Sunderland Royal Hospital

5 Hour wait at temporary A +E site no bed available to lie on even after fainting in the coridoor no concern for patients who are ill vomiting and in pain some patients standing . Doctors taking too long to see patients . No confidentilaty in the unit can hear everthing that is being said both in reception area and on the unit rules being breached with regard to this . Even after a 5 hour wait seen by a doctor still no bed to be examined on only a chair both shocked and disturbed by the whole enviroment staff and patients are having to endure Will never attend here again scary and dangerous

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Responses

Response from Carol Lancaster, NHS Sunderland CCG

I am sorry to hear that you have had a bad experience In A&E, if you have not already can I advise that you contact the patient expereince team at Sunderland Hospital to discuss your experience further.

Many thanks

Carol Lancaster

Clinical Quality Officer

Sunderland Clinical Commissioning Group

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