"PIU and Postbridge"

About: Derriford Hospital

I had a bronchoscopy yesterday and was treated with overwhelming efficiency, kindness and empathy by every single staff member involved. It wasn't a pleasant experience but the staff certainly did their part to minimise the distress because they were just so lovely to me. Thank you. I can't tell you what a difference it made.

Story from NHS Choices

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Response from Claire Jukes, Patient Experience Support, Plymouth Hospitals NHS Trust

picture of Claire Jukes

Dear Valerie

Thank you for taking the time to share your recent experiences of the care you received. As we make every effort to provide the highest standard of care and treatment at all times, it was lovely to read the wonderful comments you made about the staff who performed your recent procedure. I will ensure a copy of your post is shared with the teams involved. Comments of support and thanks are so important to our staff and I know they will be very grateful to read what you said about them.

I do hope you are recovering well.

Wit best wishes

Claire Jukes
Patient Experience Support Manager

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