"Sick of attitudes"
About: Leicester Royal Infirmary Leicester Royal Infirmary Leicester LE1 5WW
I have had some of the worst experiences at the Leicester royal infirmary but the worst by far is the treatment i got from the a&e department. My gp who was advised by the urology department, told me to go to a&e as i was in extreme pain with a potential kidney stone. The pain killers were not doing the job anymore. I have no reason not to listen to an nhs professional so i followed the gp's instructions and went to a&e only to be told that this is not an emergency and that i need go to the gp. I told them i was sent by the gp who was instructed by urology already but they did not want to listen. At one stage they were going to check with urology but i never heard anything from that. This would have made sence as urology gave the original advice. But nothing was done, instead i had two members of staff rather than the doctor dealing with me. one of them being the head clinician saying we've come to talk to you about your complaint. I was shocked because as far as i was aware, i was just waiting for the doctor to come back. Too much i felt at that moment and i also felt ganged up on. It was as if they had made a judgement of me and was following some kind of intimidation tactic. I explained to them what i was told and that i had already spoke to the gp first but they wasn't listening and kept talking over me. So i stopped talking waited until there was a silence and repeated what i was told by the gp. Once they had listened they soon realised that urology was in the wrong and tried to pass my health problem to a&e and that the gp was wrongly informed. They then apologised and said the gp needs to speak to urology about sorting the worsened pain.I left the a&e feeling very angry,frustrated,embarrassed and most of all still in a lot of pain. I was only following guidance of nhs staff members and here I am taking the flack for they're mistake and still no medical help for what i went in for. Why aren't these services up to speed with each other and why is the patient getting the bad attitudes from a&e when it's a lot of the gp services etc sending people to them. I would rather not go into hospital and i was trying to avoid it. I don't want to waste anyones time. I feel like i have been caught up in the nhs politics and to be honest it has made me loose faith in the royal infirmary. This is the forth occasion that i have been treated appalling and I've had to take them further. It has all made me massively anxious to go in to hospital when i am at my most vulnerable and I'm confident with the care if any, i will receive. I have an autoimmune system disease onto of the kidney problem, where i have to go into majors a lot. i know i may have to go back in to hospital at some point but im so scared to.