"Positive Vascular lab review"

About: Heartlands Hospital

My Mother, Gwendoline was seen by her GP on 14.6.16. The GP contacted the vascular team to discuss her symptoms and an appointment was made for her to attend the vascular lab at Heartlands Hospital on 16.6.16 for review.

We would like to express our thanks for the prompt, courteous and professional nature with which she was seen. The staff she was reviewed by were very polite and considerate to maintain my mothers dignity. She had an ultrasound scan performed quickly and the results were explained to us both in terms that could be understood. This increase in her symptoms of vascular disease was a worrying time for us but we were reassured, questions answered and concern was alleviated by the team. Please pass on our thanks and appreciation.

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Responses

Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Lisa Morris

Thank you so much for your kind comments regarding your mother, Gwendoline and her patient experience and the service she received from the Vascular Team at Heartlands Hospital.

it is most appreciated that you have taken the time to post your comments and I am so pleased to read that you feel she has received a prompt, professional and courteous service, and that the staff who have looked after your mother have done so in a polite and considerate way.

I will ensure your feedback is highlighted to the Matron for Vascular Surgery, as well as the Clinical Director who will be thrilled to read your comments and will ensure that it is shared with all of the Vascular Team who work extremely hard to provide a positive patient experience.

May I extend my regards to your Mother Gwendoline, and thank you once again for your feedback, it is extremely important to us.

Kind regards

Marie Helebert

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