"Lack of empathy"

About: Locala Community Partnerships CIC / Bradford Sexual Health

(as the patient),

Tried to make an appointment and was told a nurse would phone me, but never did. I went to the clinic and was spoken to by a nurse who lacked empathy, and I found her to be judgmental, made me feel very nervous and uncomfortable.

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Responses

Response from Sarah True, Customer Engagement Manager, Locala Community Partnerships

Dear Biker37

I am sorry to hear this was your experience in one of our clinics. To allow me to follow this up could you tell me when and where this happened and if you can remember the name of the clinician that would be helpful.

Please send your response to sarah.true@locala.org.uk

Regards

Sarah

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