"As I am a 'past patient' ..."

About: Luton & Dunstable Hospital

(as the patient),

What could be improved

As I am a 'past patient' of the eye clinic I am fully aware of the equipment at the hospital, therefore to be informed my intraocular pressures could not be checked was unbelievable. I had adverse reactions, (including diplopia) to a local anesthetic at the dentist and was taken to the A&E by an ambulance. Staff did not ask what anesthetic was administered, or check if I had recovered from the effects.

I was informed by an ophthalmic registrar via a student doctor that my pressures could not be in the 30's as I had laser procedure! Did he/she not consider that the laser was not successful, as in my case? In fact my eye pressures were 35 a couple of weeks ago!

I was distressed by the anesthetic reaction, still feeling the effects of it whilst I waited over 3 hrs. just to be sent home unchecked......ooops, my blood pressure was checked!

Shame on the L & D.

Anything else?

A&E staff to treat patients with respect and not indifference, to understand most patients are actually unwell and probably distressed. Disturbed/loud patients should be moved away from the waiting area.

Patients to be kept informed.

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Responses

Response from Luton & Dunstable Hospital

We apologise that this comment was not addressed at time of posting. The Luton & Dunstable Hospital has changed the process in which it works regarding NHS choices and these comments are now checked and responded too regularly. However if you have any concerns you would like us to address please contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk

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