"This review is meaningless"

This review does not address my issue.

I am 72 years old and have some mobility problems.

I tried to phone to book a blood test and was held on the phone for about 15 minutes receiving various messages that I would be dealt with as soon as possible and to stay on the line.

After that time the messages stopped and a ringing tone was played.

After a further five minutes of that,

I hung up. Why don't they answer the phone!

I have not visited the clinic because I cannot get through, but this review insists that I enter the date I attended the clinic.

As my title says, this review is meaningless for me.

Story from NHS Choices

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