"Extremely satisfied."

About: Friarage Hospital Site

I felt very apprehensive about having a lower bowel endoscopy. I need not have worried, everything was explained in detail, and all" the team", including the Endoscopist, were very professional and friendly and put my mind at ease. Many thanks to you all for my excellent care.

Story from NHS Choices

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Response from Friarage Hospital Site

Good morning

Thank you for your kind comments left on the NHS Choices Website expressing gratitude for the care and treatment recently received from the Endoscopy Department at the Friarage Hospital, Northallerton.

It is always pleasing to receive a message of thanks and I very much appreciate you taking the time to contact the Trust.

I will ensure your kind comments are passed to Senior Managers for the relevant area, so the members of staff concerned are made aware of the positive feedback received from you.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work.

These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives.

We also welcome nominations for the Trust’s annual ‘Nightingale Awards’ which, once a year, recognises the important contribution nurses and midwives make to patients and their families on a day-to-day basis.

Forms to nominate nurses and midwives for a Nightingale Award are available from the Director of Nursing’s office on 01642 854344 or by emailing val.fothergill@stees.nhs.uk

For further information or if you wish to nominate staff for either of these awards, please visit online at www.southtees.nhs.uk/about/awards

Thank you again for your kind words.

Margaret Robinson

IG and Patient Safety Advisor

01642 854807

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