"Crawley Hospital 'one call'"

About: Sussex Community NHS Foundation Trust

(as the patient),

Have been under the care of District Nurses for a year and in between this I have been an in-patient in hospital for an ulcerated and infected leg. As a patient I cannot contact Nurses direct, calls have to go via One Call. In my experience, messages don't get passed to the Nurses by them, yet one call insist they do pass them on.

I am frequently left with little or no dressings as communication between districts nurse service and gp is ridiculously slow! I've been waiting for over 12 hours for a visit today, yet again I've made numerous calls to one call and still no nurse has arrived and now my leg is leaking and I don't have enough dressings to change it myself - yet again a total waste of my phone bill! I'm so fed up of this pointless system!

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