"A VERY HEART FULL THANK YOU"

About: Royal Blackburn Hospital

On behalf of our family and myself.... I would just like to say a big thank you to all the nursing staff and doctors on ward C2, Blackburn. My aunty spent her last 6 weeks of her beautiful life in this ward and was treated with love and respect until she took her last breath early hours on Sunday morning. A massive thank you to Nurses. Even in her last hours while we (the whole big family) were sitting there by her bedside, you cared for her with so much love and dignity. You made her as comfortable as you possibly could, and she just loved you all, as she was always telling us how caring and wonderful all the staff were. I want to thank you from the bottom of my heart for the way you treated my auntie and the way we were treated and thank you for being there for us and comforting us as well as helping other patients. I hope one day if I am ever admitted to hospital that I will be treated as you have treated aunt. From the very bottom of my heart... thank you.

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Responses

Response from Royal Blackburn Hospital

Dear Kerry

Thank you so much for your feedback regarding the care received by your Aunty on C2 at Royal Blackburn Hospital and thank you for taking the time to do so.

May I offer my sincere condolences on your loss.

It is heartening to hear of the love and respect shown to your aunty in her last weeks of life and that she was as comfortable as possible. It is lovely to hear that your aunty loved all the staff and that they were all caring and wonderful.

I will indeed pass on your heart- felt thanks to all the staff.

Many thanks again

Kind regards

Helen Ritchie

Senior Patient Experience Facilitator

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