"Not a holiday but better than expected."

About: Manchester Royal Infirmary

If I had to make a list of a million great ways to spend a wet Friday in July I can guarantee that having a hernia operation would not be on it. The whole experience, whilst not the most pleasant, was an education. From the moment I walked through the entrance doors, tired and grumpy and lacking coffee at 7am, not having eaten or had a drink since 9pm the night before I met a series of dedicated professionals who went out of their way to make the day as painless as possible. I asked for directions and was escorted to the waiting area where I was dealt with quickly and efficiently. I was prepared to spend a lot of time waiting as I was told this may happen so I brought music and magazines. I was kept informed of where I was on the list and when I was moved down I was told why and understood. Staff apologised for asking the same questions repeatedly (name dob etc), I am glad they did ask the questions it saves mix ups. The surgery team were fantastic and even managed to make me laugh, The op went well and I was allowed home with medication and instructions. I would like to thank everybody who I met that that day, their attitude and professionalism was a delight and without exception the all seemed to care.Thanks

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Responses

Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your kind comments on the NHS Choices website.

We were pleased to read that you had a positive experience with the General Surgery Team at Manchester Royal Infirmary. We were especially pleased that you found our service efficient and professional. We aim to provide all of our patients with a high standard of care and it is always good to receive positive feedback which highlights the hard work of our staff in achieving this standard. We will pass your feedback on to the Head of Nursing for the Division of Surgery so that your feedback can be shared with the wider team.