"Poor service"

I came as a carer with a resident who is 91 years old. She came to have her dressing changed on her leg and it took over 40 minutes for her to be seen. When i asked the receptionist they said 'the nurse isn't ready yet' .. Well im not being funny or anything but why book me in knowing the nurses are busy!? I think it's disgusting making an elderly lady sit there for over 40 minutes for a job that simply took 5 minutes!

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Responses

Response from Barbara Castle Way Health Centre

Thank you for your comments regarding your experience of

Barbara Castle Way Health Centre and thank you for taking the time to do so. I am sorry for your experience and in order for me to investigate further I would need to understand a bit more about which service you were visiting.

I would appreciate if you could contact me (Helen Ritchie) on 01254 734471 or you can email me on helen.ritchie@elht.nhs.uk with further details.

Again I am very sorry for your experience

Kind regards

Helen Ritchie

Senior patient experience facilitator.

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