"very dissapointed"

About: St Thomas' Hospital (London) St Thomas' Hospital (London) London SE1 7EH

Posted via nhs.uk 7 years ago

Did not get the chance to come to the hospital at all. Was referred by my GP ,but unfortunately very bad customer service over the phone. They are rude and unhelpful. When I tried to explain the reason im calling this person keeps repeating that I've been explained once .Very impatient to listen

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Guy's and St Thomas' NHS Foundation Trust

Submitted on 22/07/2016 at 11:23

Published on Care Opinion at 11:24

Thank you for sharing you feedback with us. We are concerned to hear about your experience and would like to apologise for the poor customer service that you experienced over the telephone. Please could you contact our PALS service on 020 7188 8801 or email pals@gstt.nhs.uk so that they can liaise with the department to arrange an appointment for you.

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very dissapointed

"very dissapointed"

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