"very dissapointed"

About: St Thomas' Hospital (London)

Did not get the chance to come to the hospital at all. Was referred by my GP ,but unfortunately very bad customer service over the phone. They are rude and unhelpful. When I tried to explain the reason im calling this person keeps repeating that I've been explained once .Very impatient to listen

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Guy's and St Thomas' NHS Foundation Trust

Thank you for sharing you feedback with us. We are concerned to hear about your experience and would like to apologise for the poor customer service that you experienced over the telephone. Please could you contact our PALS service on 020 7188 8801 or email pals@gstt.nhs.uk so that they can liaise with the department to arrange an appointment for you.