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Lack of respect and manners from consultant

Story from nhs.uk

"Lack of respect and manners from consultant"

About: Wexham Park Hospital

Visited for second opinions/discussion after being referred again from my GP. I have not felt so dismissed, talked over and disrespected in a long time. Very unhappy, with minimal resolution and contradiction. It was a waste time and I have felt disillusioned by it all day after waiting an hour (and not seeing the consultant named on my letter). First experince of this hospital, and it was not a good one at all.

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Responses

Response from Wexham Park Hospital 7 years ago
Wexham Park Hospital

Submitted on 13/07/2016 at 15:59
Published on nhs.uk on 14/07/2016 at 02:30

Thank you for taking the time to leave your review.

I am sorry that you felt dismissed and disrespected.

I am concerned that was your experience and would like to be able to investigate this further with you.

I'd be grateful if you could telephone our Patient Advice and Liaison Team (PALs) at Wexham Park on 01753 633365 or email them on palswexhampark@fhft.nhs.uk with more details.

I really hope you will take the opportunity to help us improve for the future.

I'm sorry for your experience

Kind Regards

Claire Marshall

Head of Patient Experience

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